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Type of Retailer

  • Authorized Retailer

    An officially recognized retailer offering a selection of Fluval products.

  • International Distributor

    The authorized distributor of Fluval products within a specified country or geographic region.

  • Premium Dealer

    An officially recognized retailer offering a wide array of Fluval products and expertise.

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Return Policy

To make a return, please call our Customer Service Order Desk (Order Inquiries ONLY): 800-724-2436 or email us with complete details and reason for return request.

Policy Details

All returns must be authorized by our customer service representatives within 30 days of delivery. No returns will be accepted if the product has been opened from original packaging or has been used (no altered parts will be accepted or credited). We refund the value of the products only upon receipt of the product. Customers are responsible for original and return shipping costs unless item arrived damaged.

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