Update Your Site & Language

Type of Retailer

  • Premium Dealer Premium Dealer

    An officially recognized retailer offering a wide array of Fluval products and expertise.

  • Authorised Retailer Authorised Retailer

    An officially recognized retailer offering a selection of Fluval products.

Items Added to Your Cart

0 Item in Cart

Shipping & Taxes calculated at checkout

View cartCheckout

Privacy Policy FluvalConnect APP

Information on data privacy for the app “FluvalConnect” by Rolf C. Hagen INC.:

Privacy Policy – Europe (Including Countries outside of the EU) & UK

Privacy Policy – Global

The FluvalConnect app is available in the iOS App Store and in the Google Play Store.

Table of contents:

1. Basic Information
2. Who we are (Controller for Data Privacy)
3. Contact
4. Hosting
5. Data collection via the app
   5.1 Data collection when you download the app
   5.2 Data collection when you use the app
   5.3 Data collection when you register for a user account in the app
   5.4 App-Permissions
   5.5 Use of cookies and tools
6. Disclosure of data to third parties
7. Data transfers to third countries
8. Objection and storage period
9. Automated decision-making and profiling
10. Your rights as a data subject
   10.1 The right of access
   10.2 The right to rectification
   10.3 Right to erasure (right to be forgotten)
   10.4 Right to restriction of processing
   10.5 Right to notification
   10.6 Right to data portability
   10.7 Right to object
   10.8 Right to withdraw consent and data protection law
   10.9 Right of appeal to the supervisory authority


1. Basic Information

We are pleased that you are using our “FluvalConnect” app (hereinafter “app”) and thank you for your interest.
If you are interested in the processing of your personal data on our website at www.fluvalaquatics.com, you will find the corresponding privacy policy here https://fluvalaquatics.com/uk/privacy-policy.
Below, we inform you about the handling of your personal data when downloading and using our app.
Personal data is all data with which you can be personally identified or which makes you identifiable via an identifier, for example via your IP address, device identifier or credit card number.
This privacy policy explains the legal basis and purpose for this. We also inform you about your rights with regard to the use of personal data. If you have any questions regarding the use of your personal data by us, please contact us as the controller (contact under point 2).
This app uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content.
You can view this privacy policy at any time by opening the app menu and selecting “Data protection”.

The Controller for the processing of data in our app pursuant to the General Data Protection Regulation (Datenschutz-Grundverordnung — GDPR) is:
Rolf C. Hagen INC.,
20500 Trans-Canada Hwy
Baie d’Urfé, Quebec
H9X 0A2, Canada
represented by the directors: Rolf Hagen Jr.; Mark Hagen; Dieter Hagen; J.W. Joergensen; Bradley Charles Rogers; Thomas Hagen
Contact:
Phone: +1-514-457-0914
E-Mail: [email protected]
If you are from the EU or the EEA, the following applies:

Our EU representative persuant to Art. 27 GDPR is: Kaschae Datenschutz & Compliance GmbH, An der Alster 62, 20099 Hamburg, [email protected]
Contact information for our company Data Protection Officer: [email protected].

This company is the Controller for the processing of data on our online service pursuant to the General Data Protection Regulation (GRPD).

3. Contact

We have stored our contact details in the support section of this app, which you can use to contact us electronically – via our Website, facebook, X, Instagram or email. Please refer to our Website’s privacy policy for information on our facebook, X and Instagram accounts, pages and profiles. Contacting us is always voluntary.
We process the data that you provide to us when you contact us (name, email address, etc.) exclusively for the purpose of responding to your request or for contacting you as requested and for the associated technical administration. The legal basis for this processing is Article 6(1)(b) GDPR, because we need the aforementioned data to initiate, execute or terminate a contractual relationship with you.
Your request is received by our customer service.
Inquiries from Canada are processed by Rolf C. Hagen INC. in Canada. Inquiries from Germany are processed by HAGEN Deutschland GmbH & Co. KG in Germany. If data of EU citizens should ever be transferred from the EU to Canada, the EU Commission has issued an adequacy decision confirming that an adequate level of data protection is in place in Canada.
After your request has been processed, we delete your contact information, at the latest, 72 hours after your request has been dealt with. This period of storage may be subject to statutory storage periods, for example, when your request is in connection with the processing of a contract or a warranty or guarantee. In this case, we store your request beyond 72 hours only for the purpose of complying with our legal obligations (Art. 6 (1) (c) GDPR). In this case, we delete your data on termination of the statutory storage period (Section 147 (3) Fiscal Code of Germany (Abgabeordnung – AO), i.e. after a period of 10 years, beginning at the conclusion of the contract. We will delete your data at the end of this retention period without any request to do so on your part.

4. Hosting

We use Alibaba Cloud to host this app. This service is provided by Alibaba Cloud US LLC (“Alibaba Cloud”).
Data is stored in Frankfurt, Germany and in Silicon Valley, USA. We have contractually limited the storage of data to these two regions. However, Alibaba Cloud does not completely rule out the possibility that data may be transferred to other countries and regions during processing. These may be data transfers to sub-processors or subsidiaries.
Alibaba Cloud has concluded the EU Standard Contractual Clauses (SCC) with all sub-processors and subsidiaries and has implemented the measures set out in clause 14 of the SCC.
Alibaba Cloud US LLC participates in the EU-US Privacy Shield Framework:
https://www.dataprivacyframework.gov
In addition, Alibaba Cloud offers a GDPR Data Processing Addendum for each customer, which contains the Standard Data Protection Clauses (SCC):
https://www.alibabacloud.com/help/en/legal/latest/fe2cxg
Alibaba Cloud has taken extensive technical and organizational measures (TOM) to secure the processing of data in third countries (the TOM can be found here: https://video-intl.alicdn.com/trust-center/TOMs.pdf). This has resulted in various certifications in the area of compliance, such as ISO 27001, ISO 20000, ISO 27017, ISO 27701 and the C5 certification for cloud computing compliance. You can find out more about these and other certifications in the Alibaba Cloud Trust Center: https://www.alibabacloud.com/de/trust-center/compliance
You can find more information about the data that Alibaba Cloud receives in sections 5.3 to 5.5 of this Privacy Policy.
You can find more information on data protection at Alibaba Cloud here: https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-international-website-privacy-policy

5. Data collection via the app

5.1 Data collection when you download the app

When downloading the app from the respective stores, Google and Apple collect some data and information, which may include:

• unique identifiers (these are strings of characters that can be used to uniquely identify a browser, app or device), such as the hardware ID of your device;
• IP address of your device;
• your Apple ID;
• your Google ID;
• the type and settings of your browser;
• the type and settings of your device;
• the operating system of your device;
• information about the mobile network, such as the name of the mobile provider and the telephone number;
• and the version number of the downloaded app.

We have no influence on this data collection. We process the data provided only to the extent necessary to download the app to the user’s display device. We do not store this data beyond this.

You can find out more about the processing of this data by Apple here: https://www.apple.com/de/legal/privacy/data/de/app-store/

You can find out more about the processing of this data by Google here: https://policies.google.com/privacy

5.2 Data collection when you use the app

When you use our app your device automatically transmits certain data to us and our hosting provider for technical reasons:

Access status/HTTP status code.
This data is processed on the basis of our legitimate interest in ensuring and improving the stability and functionality of our services, Art. 6 para. 1 sentence 1 letter f GDPR. This data is stored for purely technical reasons. The access data is used to analyze errors, ensure the security of the systems and log access to the app. This data is only stored for seven days.

Date and time of access;

Version of the app;

Operating system used;

Amount of data sent;

Notification of successful data retrieval;

Shortened/anonymized IP;

Unique Device Identification (UDID);

Information in the event of errors for error diagnosis;

Type of mobile device;

To use the app, you need to set up a user account within the app with the following details:

• Password
• E-mail address
We process the registration data exclusively for the performance of the contract concluded with you for the use of our app. This data processing is justified in accordance with Art. 6 (1) (b) GDPR.
All information is voluntary.
Our inhouse customer service and IT department have access to this data (only for troubleshooting or system maintenance). For the maintenance, programming and hosting of our app, we work with service providers with whom we have concluded data processing agreements for this purpose. We store your data encrypted on your device and either on servers in the US (when you are a Canadian or US customer) or on servers in Germany (when you are a customer from the EU). Should data from EU citizens ever be transferred to the US, the EU Commission has issued an adequacy decision confirming that an adequate level of data protection is in place in the United States and our hosting provider participates in the EU-US data privacy framework: www.dataprivacyframework.gov.
You can delete your user account in the app at any time. You can carry out the deletion yourself.
After deletion of your customer account, your data will be blocked with regard to retention periods under tax and commercial law and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as permitted by law, about which we will inform you accordingly.

5.4 App-Permissions

We can only use the following functions as part of your use of the app if you have given us your prior consent (Art. 6 (1) (a) GDPR) or authorization to do so:

If you want to set reminders,
◦ We need calendar access authorizations for this.
The granting of any app permissions is voluntary. You can also revoke permissions at any time.

Add, connect to, control or change parameters on your Fluval devices
◦ For this we need Bluetooth or MQTT messaging protocol (Message Queuing Telemetry Transport) permissions.
◦ In addition to the control commands and parameter changes that you send, only the Unique Device Identification (UDID) of your Fluval device and, if applicable, the name that you gave your Fluval device during setup are transmitted between the app and your Fluval device.

Scanning your environment for your Fluval devices:
◦ For this we need location detection permissions and Bluetooth permissions.
◦ Only the Unique Device Identification (UDID) of your Fluval device and, if applicable, the name you gave your Fluval device during setup are transmitted between the app and your Fluval device.

Photo upload to the app via your camera or from your local photo album:
◦ For this we need photo album access & camera access permissions.
◦ In addition to the image material to be uploaded, only the Unique Device Identification (UDID) of your Fluval device and, if applicable, the name you gave your Fluval device during setup are transmitted between the app and your Fluval device .

5.5 Use of cookies and tools

We do not use cookies or cookie-like technologies in our app.

5.5.1 Data stored by the app on your device
We only read data from and write data to your device in two cases:

• When you use the photo upload feature.
  ◦ In this case, so-called caching is used to ensure the smooth and complete upload of your photos. The cache data is temporary and is not collected, stored long-term or shared by us. The cache data only remains stored on your device until the photo upload has been successfully completed.

• When you register a user account and connect your devices to the app and your account:
  ◦ In this case your account login information (e-mail and password) and the Unique Device Identification (UDID) of your devices is stored on your device.

5.5.2 Development environments
We use Xcode to develop the iOS version of the app. Xcode is a development environment (IDE) for creating software for macOS, iOS, iPadOS, watchOS and tvOS, which is offered in the EU, EEA and Switzerland by Apple Distribution International Limited (Hollyhill Industrial Estate, Hollyhill, T23 YK84, Cork, Republic of Ireland). In the USA, Xcode is offered by Apple Inc (1 Apple Park Way, Cupertino, CA 95014, United States).

We use Android Studio to develop the Android version of the app. This is an integrated development environment (IDE) optimized for Android apps, which is offered in the EU, EEA and Switzerland by Google Ireland Limited Gordon House, Barrow Street Dublin 4, Ireland. In the USA, Android Studio is offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (together “Google”).
The providers Apple and Google only receive the data specified under 4.1 and 4.2 when the apps are downloaded and used. The development environments do not transmit any personal data to these providers.

You can find information on data protection at Apple here: https://www.apple.com/legal/privacy/en-ww/

You can find information on data protection at Google here: https://policies.google.com/privacy?hl=en

6. Disclosure of data to third parties

Your personal data will be treated confidentially and will not be passed on to third parties.

7. Data transfers to third countries

We process data in countries outside the European Economic Area (“EEA”) for which an adequacy decision of the European Commission pursuant to Art. 45 para. 1 sentence 1 GDPR exists. This applies to:

Rolf C. Hagen INC.,
20500 Trans-Canada Hwy
Baie d’Urfé, Quebec
H9X 0A2, Canada

The existence of such an adequacy decision means that the European Commission has determined an adequate level of data protection within the third country.

Data may also be transferred to third countries as part of the hosting of the app. You can find more information on this under 4.1 in this privacy policy.

8. Objection and storage period

You can delete the app and/or your user account at any time. You can delete your user account yourself on the account settings page by using the option called “Delete account”.
By clicking the confirm button your account will be deleted. After account deletion, all data connected to your account will be deleted permanently.

9. Automated decision-making and profiling

We do not use automated decision-making. Profiling only takes place in the cases described in this privacy policy if you have given us your consent to do so. You may revoke your consent at any time with future effect. The revocation may be simply sent to us at any time, e.g., by an informal email to [email protected]. Processing of your data which occurred prior to the withdrawal of consent is not affected. No further profiling will take place.

10. Your rights as a data subject

Please read the following information about your rights as a data subject regarding the processing of your personal data.

10.1 The right of access

You have the right to request a confirmation whether your personal data is being processed. Should this be the case, you have the right to be informed of the personal data that has been collected, stored or processed, as well as to the following information:

• the processing purpose;
• the recipients or categories of recipients to whom this data has been disclosed or will be disclosed;
• if possible, the intended duration of storage of your personal data or if this is not possible the criteria for determining that duration;
• your additional rights (see below);
• if the personal data has not been collected from you, all available information regarding its source;
• the existence of automated decision-making, including profiling, and where existent, further relevant information.

You have the right to be informed of the appropriate safeguards available pursuant to Art. 46 GDPR against the transfer of your data to a third country or international organisation.

10.2 The right to rectification

You have the right to request the correction without delay of incorrect or incomplete personal data.

10.3  Right to erasure (right to be forgotten)

You have the right to request that we delete the personal data concerning you without delay. To request the deletion of personal data, you can send an e-mail to [email protected]. We are obliged to delete your personal data without delay where one of the following grounds applies:

• Your personal data are no longer required for the purpose for which they were collected or otherwise processed;
• You are withdrawing your consent and there are no other legal grounds for processing that data;
• You are filing an objection (see below) to the data processing;
• Your personal data were unlawfully processed;
• The deletion of your personal data is necessary to fulfil an obligation under EU law or the law of the Member States;
• A child has provided consent to the collection of personal data.

10.4 Right to restriction of processing

You have the right to request a restriction of our data processing when one of the following conditions is met:

• you are contesting the accuracy of the personal data;
• the data processing is unlawful, but you do not agree to the deletion of the personal data, instead requesting a restriction of its use;
• we no longer need the personal data for the purposes of processing, but you need the data to establish, exercise or defend legal claims; or
• you have objected to processing (see below) and it is not yet clear whether our legitimate interest will prevail.

10.5 Right to notification

If you have exercised your right to rectification, erasure or restriction of processing against us, we are obliged to inform all recipients to whom personal data concerning you has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of those recipients.

10.6 Right to data portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without interference on our part provided that:

• the processing is based on consent granted pursuant to Art. 6 (1) (a) GDPR or Art.9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR; and
• the processing is carried out using automated methods.

In exercising this right, you may request that personal data related to you be transferred directly from us to another controller insofar as this is technically feasible and does not infringe on the freedoms and rights of any other person. The right to data portability does not apply to the processing of personal data required for fulfilling a task carried out in the public interest or in the exercise of an official authority invested in the controller.

10.7 Right to object

You have the right, based on grounds relating to your particular personal situation to object at any time to the processing of your personal data, unless it is based on one of the following grounds:

• the processing of your personal data by us is required for the fulfilment of a task that lies in the public interest or in the exercise of public authority that has been delegated to us; or
• the processing is necessary to safeguard our legitimate interest or the legitimate interest of a third-party, in so far as your interests or basic rights require that protection of your personal data prevail.

The right to object also applies to profiling based on these processes.

If the personal data that concerns you is being processed for direct marketing purposes, you have the right to object to the processing of your personal data for such marketing purposes. This also applies to profiling insofar as it is associated with such direct marketing. You also have the right, on grounds arising from your particular personal situation, to object to the processing of your personal data undertaken by us for scientific or historical research purposes or for statistical purposes, unless such processing is necessary for the performance of a task in the public interest.

You may revoke your consent at any time with future effect. The revocation may be simply sent to us at any time, e.g., an informal email. Processing of your data which occurred prior to the withdrawal of consent is not affected.

10.9 Right of appeal to the supervisory authority

Do you think that the processing of your personal data was illegal? Then you have the right to lodge a complaint with a supervisory authority, particularly in your country of residence or country of work, or at the location the alleged breach took place. If you are in doubt, contact the agency responsible for us at Hamburg Commissioner for Data Protection and Freedom of Information (Ludwig-Erhard-Str 22, 7 OG, 20459 Hamburg, Tel.: 040 428 544040, Fax: 040 / 428 54 – 4000, E-Mail: [email protected]). Other administrative or judicial remedies are not affected by the exercise of these rights.

Last updated: January 2025
© Rolf C. Hagen INC.

1. Basic Information

We are delighted to have you visit our website, and we would like to thank you for your interest. In the following, we would like to inform you about how we handle your personal data when you use our web services, like our website with mobile end devices such as smart phones or tablets. Personal data includes all data which could be used to identify you personally, or which make you identifiable via a username or identification code, such as your IP address.

This Privacy Statement explains the legal basis and the purpose for this collection or processing of your data. We would like to inform you of your rights regarding the use of your personal data.

For security reasons and to protect the transfer of personal data and other confidential information (e.g., queries sent to Controllers), these online services use SSL or TLS encryption. You can identify an encrypted connection by checking that the letters “https://” and a lock symbol appear in your browser address line.

For security reasons and to protect the transfer of personal data and other confidential information (e.g., queries sent to Controllers), these online services use SSL or TLS encryption. You can identify an encrypted connection by checking that the letters “https://” and a lock symbol appear in your browser address line.
If you have any questions regarding data protection, please contact us (from the EU):
Rolf C. Hagen INC.,
20500 Trans-Canada Hwy
Baie d’Urfé, Quebec
H9X 0A2
Canada
Tel.: +1 -514-457-0914

If you are from the EU or the EEA, the following applies:
• This company is the Controller for the processing of data on our online service pursuant to the General Data Protection Regulation (GRPD).
• Our EU representative is: Kaschae Datenschutz & Compliance GmbH, An der Alster 62, 20099 Hamburg, [email protected]

Contact information for our company Data Protection Officer: [email protected]

3. Data collection when accessing our online services

Accessing our web pages (without registration) will result in the automatic anonymised collection of the following data on our servers:
masked IP address,

• access date/ time/ time zone,
• access status,
• type of access,
• type of protocol,
• type and number of pages accessed on our site,
• name and size of accessed files,
• referring website,
• web browser,
• operating system.

The listed non-personal data are collected automatically as part of the normal operations of our internet services. The information gathered about the use of our pages is not combined with any personal information provided through the online registration form. We do not have any personal references in our usage data.

We use the above data for the purposes of troubleshooting, generating statistics and measuring website activity with the aim of improving the value and use of our services. This also constitutes a legitimate interest for the purposes of processing (permissible in the EU pursuant to: Art. 6 (1) (f) GDPR).

Within our company, our web administrator is the only person with access to these data for the purposes listed above. We work with external services provided to maintain and to program the services we offer on the web, with whom we have job processing agreements for that purpose.

The above data are only collected for the period of use; once the use has ended, the data shall be deleted without delay, after seven days at the latest.

We do not use any automated decision making or conduct any profiling.

4. Contact

On our pages, we have provided an online form which enables you to make contact with us electronically. Your first and last name, address, email address and the kind of product you have purchased is required information. We need these data to process your request. You can also choose to provide us with additional information. Contacting us is always voluntary. Your request is logged by our internal customer service.

These data are solely used for the purpose of answering your request or responding to your request for contact, and the technical administration involved (permissible within the EU pursuant to: Art. (1) (b) GDPR).

After your request has been processed, we delete your contact information, at the latest, seven days after your request has been dealt with. This period of storage may be subject to statutory storage periods, for example, when your request is in connection with the processing of a contract or a warranty or guarantee. In this case, we store your request beyond seven days only for the purpose of complying with our legal obligations (permissible within the EU pursuant to: Art. 6 (1) (c) GDPR). In this case, we delete your data on termination of the statutory storage period, beginning at the conclusion of the contract. We will delete your data at the end of this retention period without any request to do so on your part.

5. Newsletter

5.1 Recommending products to existing customers

If you have ordered products from us and provided your email address, we are permitted by law to send you product recommendations for similar products which could be of interest to you, where you have not objected this use during the purchase process. This form of contact will only occur for the purpose of sending product recommendations via email to you as an existing customer. In this, we are pursuing our legitimate interest in sending personalised direct advertising to existing customers (permissible within the EU pursuant to: Art. 6 (1) (f) GDPR). If you have initially objected to this use of your email address, we will not send this information to you via email. You may withdraw your consent to the use of your email address to receive such messages from us at any time and with future effect. After receipt of your withdrawal of consent, we will cease the use of your email address for this purpose without delay.

5.2 Newsletter subscription

You can register for our email newsletter on our website. Our newsletter provides regular updates on new items, interesting offers and new promotions and campaigns. To receive our newsletter, you must only provide your email address. You may also choose to provide your name, to allow us to address you personally. We use the double opt-in process for our newsletter subscription. For this purpose, we will send you a confirmation email after we have received your consent to a newsletter subscription. In this email, we will ask you to confirm your subscription via a provided link. You will only receive our newsletter after this (second) activation of the service.

We store your email address and name if provided along with the declaration of consent for newsletter delivery for the period of your subscription, or until you withdraw your consent (cancel subscription). Any other data collected as part of newsletter delivery will be deleted after seven days.

The address you provided for our newsletter subscription and any other data you provided such as your name will solely be used for the purposes of sending advertisements to you via electronic mail. This sending of electronic advertising is lawful pursuant to Art. 6 (1) (a) GDPR.

You can withdraw your consent to the use of your email to receive newsletters at any time with future effect by sending an email or using our online contact form, or the link provided with the newsletter. After cancellation of this service, we will delete your email address without delay from our distribution list, unless you have expressly consented to another use of your data, or we reserve the right to use your data for lawful purposes and of which you have been informed appropriately. Data processing is legal until you withdraw your consent.

Your declaration of consent will be recorded electronically for the purposes of verification. On registration for the newsletter we also store the IP address provided by your Internet Service Provider (ISP) as well as the date and time of your subscription to trace any potential misuse of your email address at a later date.

If you have not consented to the newsletter subscription or have withdrawn said consent, you will only receive electronic mail from us in connection with the processing of orders you have placed with us.

5.4 Service providers for sending electronic advertising

Product recommendations and our newsletter are sent via email using the services provided by the following service provider: Mailchimp, a platform of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA. This service provider acts on our behalf and strictly on our instructions, and is provided with your email address and your name (where provided) for this purpose. These data are processed on the service provider’s servers.

This service provider, acting on our behalf, will only use this information for delivery purposes and for the statistical assessment of the newsletter. For the purposes of this assessment, the emails contain web beacons or tracking pixels. This allows us to ascertain whether a newsletter has been opened, and which links you may have clicked. Using conversion tracking, we can then also analyse whether a certain action (e.g. the purchase of a product on our online pages) has taken place after clicking the link in the newsletter. Additionally, we collect further technical information, namely the time of access, the masked IP address, browser type and operating system. This technical information is exclusively collected in an anonymised form and is not linked to your personal data or your customer account, making it impossible for us to link that information back to you. In this way, we can rule out any connection of the data with your person. The data are only utilised for statistical analysis of our newsletter campaigns. The results of this analysis assist us in adapting our newsletter to customise future offers better to our customers’ interests. This analysis is lawful pursuant to Art. 6 (1) (f) GDPR as a legitimate interest in the optimisation and adaptation of our newsletter to better meet demand (permissible within the EU pursuant to: Art. 6 (1) (f) GDPR).

If you wish to reject the use of these data for analytical purposes, you must unsubscribe from the newsletter. We have entered into a Data Processing Agreement with the service provider to protect our customers’ data and to not disclose that data to third-parties. This service provider is also registered with the “Privacy Shield” Program of the US Department of Commerce. The service provider is also obliged to observe the privacy protection provisions of the EU-US Privacy Shield, the legal framework for transatlantic transfer of data agreed between the European Commission and the United States of America.

Available here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2016.207.01.0001.01.ENG.

More information on data processing by the service provider is available here: https://mailchimp.com/legal/privacy/.

6. Data processing in Canada

Personal data are also processed in Canada. An agreement between the EU and Canada mutually recognises adequacy of data protection. This provides the legal framework for the transatlantic transfer of data. You can read the agreement here: https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32002D0002

7. Use of cookies and online marketing

7.1 What are cookies?

We use cookies and web analysis services to obtain information as soon as your web browser accesses our website. These identifiers enable a range of our website’s service functions and are automatically transferred to the hard drive of your computer or other mobile device via your browser.

To improve the look of our website and to enable certain functions, we use cookies on various pages. Cookies are small text files that are stored on your device. These text files are used for the temporary storage of information. Your browser stores cookies in the form of a readable text file once you access our site. If you are registered with us, cookies help us to recognise you, your device (computer, tablet or smart phone) the next time you access one of our pages. Some cookies may contain personal data.

7.2 What cookies do we use?

According to function, we classify our cookies as Required, Functional, Analysis & Statistics, and Advertising and Marketing. Some of the cookies we use are required for you to use our web pages (so called session cookies). If you disable this cookie, our pages may not be accessed. The authentication cookie provides you with access to the log-in page. Without this cookie, you cannot register or access the log-in page. These session cookies will be deleted when you close your browser.

Other cookies remain on your device and allow us and our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). Persistent cookies are automatically deleted after a certain period of time, which differs from cookie to cookie. For advertising purposes, we use a retargeting cookie which allows us to show you interesting offers, even outside of our web pages. For more information, see the following overview of cookies used.

7.3 What is the purpose of using cookies?

Most of the cookies we use do not store any information that can identify you personally or that makes you identifiable. Rather, these cookies provide us with general and anonymised information regarding the use of our websites, the pages that are visited, the browsers and operating systems used and the cities our visitors are located. We only collect masked IP addresses which make it impossible to recognise individual users or be assigned to any one individual.

In some cases, settings may be saved using cookies to simplify certain processes (e.g. registration). This processing is carried out in order to fulfil our obligations to you (permissible within the EU pursuant to: Art. 6 (1) (b) GDPR).

Any cookies we collect are for the purposes of gathering information for improving the functioning and content of our online services. These functional cookies serve a legitimate interest as they enable the technical adaptation of our service, and make it easier for you to use our pages (permissible within the EU pursuant to: Art. 6 (1) (f) GDPR). We also use cookies to measure the success of our online marketing. Using statistical data, we can also identify disruptions and understand cost calculations for advertising media. We only undertake this processing when you have granted us consent for the use of these cookies for analysis and statistics or for advertising and marketing (permissible within the EU pursuant to: Art. 6 (1) (a) GDPR). You may withdraw your consent at any time with future effect. The processing of your data remains lawful until your consent is withdrawn.

7.4 How to disable cookies

You can set your browser to inform you about the setting of cookies and whether you wish to accept cookies individually, or to accept only specific kinds of cookies, or to disable all cookies. Each browser is different in the way it administers its cookie settings. The Help menu of your browser provides information on how to change your cookie settings. You can find this information for your browser using the links below:

• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Edge: https://support.microsoft.com/en-US/help/4027947/microsoft-edge-delete-cookies
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/12.0/mac/10.14
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Alternatively, the Digital Advertising Alliance provide information on cookies and settings at www.aboutads.info.

7.5 Do we use cookies from third-parties?

We sometimes work with web partners who help us to make our web pages more interesting for you. For this purpose, when you access some of our pages online, cookies from our partner companies may also be stored in your device (third-party cookies). This section provides more information regarding the use of these kinds of cookies, their scope, and the data they collect. The third-party cookies used by us are partially used for data processing in the USA. These service providers (e.g., Google, Facebook) are registered with the “Privacy Shield” Program of the US Department of Commerce.

They are also obliged to observe the privacy protection provisions of the EU-US Privacy Shield, the legal framework for transatlantic transfer of data agreed between the European Commission and the United States of America. Available here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2016.207.01.0001.01.ENG.

Last updated: January 2025
© Rolf C. Hagen INC.

Based on your browser settings, we've redirected you to the United States English Fluval website.

Update Your Site & Language