Contact Us or Search Our FAQs

Looking to get in touch with customer support?

Complete the form below and a member of our team will get back to you.

Your Fluval product is guaranteed for defective parts and workmanship as of the date of purchase for the period of time indicated within the instruction manual and/or warranty card. This guarantee is valid with proof of purchase only. The guarantee is limited to repair or replacement only and does not cover consequential loss, loss or damage to livestock and personal property or damage to animate or inanimate objects, irrespective of the cause thereof. This guarantee is valid only under normal operating conditions for which the unit is intended. It excludes any damage caused by unreasonable use, negligence, improper installation, tampering, abuse or commercial use. The warranty does not cover wear and tear, breakage of glass or parts which have not been adequately or correctly maintained. WARRANTY IS ONLY VALID WITH PROOF OF PURCHASE FROM AN AUTHORIZED FLUVAL DEALER. WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

To submit a warranty claim, please contact the retailer from which the product was purchased along with your proof of purchase.

Please visit our Q&A page.